Privacy Policy
Hakoniwa Chorale (“we,” “us,” or “our”) is firmly committed to safeguarding your personal information and respecting your privacy rights. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you interact with our website at https://hakoniwa-chorale.com (“Website”), and applies to all visitors, users, and any other consumers accessing our services.
We are dedicated to ensuring compliance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data protection regulations. We adopt a privacy-first approach and are transparent about the information we collect and how it is used.
1. Scope of Policy and Data Controller
This Privacy Policy applies to all personal data processed by Hakoniwa Chorale, whether collected online via hakoniwa-chorale.com or through other interactions you may have with us (e.g., email communications). Hakoniwa Chorale is the data controller for the purposes of the GDPR and the party responsible for your information under the CCPA.
You may contact us at any time regarding this policy or your data using our contact email: [email protected].
2. Categories of Data Processed
We may collect, use, store, and transfer different kinds of personal data, which we categorize as follows:
a) Usage Data
Information about how you use our Website, including your browser type and version, IP address, device identifiers, session data, pages visited, time spent on pages, time zone settings, and referring URLs.
b) Account Data
Personal details provided upon registration, contact form submission, or purchase, including full name, postal address, email address, and telephone number.
c) Profile Data
Information about your preferences, survey responses, product choices, browsing behavior, past purchases, and user-generated content.
d) Communication Data
Records of communications between you and us, including email interactions, customer support requests, and correspondence history.
e) Technical Data
Information about the device you use to access our services, such as operating system, screen resolution, language settings, network information, and browser plug-in types.
f) Transaction Data
Details of purchases and financial transactions made through our Website, including payment method data, transaction IDs, fulfillment and delivery details; note: we do not store full credit card numbers.
g) Preference Data
Information about your communication preferences, marketing opt-ins, notification settings, and expressed interests or dislikes regarding products or services.
3. Legal Bases for Processing
We only process your personal data where a lawful basis applies, including:
– Consent: When you explicitly consent to the processing of your data for a specific purpose, such as subscribing to newsletters or receiving marketing updates.
– Contractual Necessity: When processing is necessary to perform a contract with you, including order fulfillment or user account management.
– Legitimate Interests: When processing is required to pursue our legitimate interests, provided those interests do not override your data protection rights.
– Legal Obligations: When we are legally required to process certain categories of your data to comply with applicable laws and regulatory requirements.
4. Your Rights Under Data Protection Laws
You have the following rights under GDPR, and some are mirrored under CCPA (with limitations for California residents):
– Right of Access: You may request confirmation of whether we hold personal data about you and obtain a copy of your data.
– Right of Rectification: You may ask us to correct inaccurate data or to complete incomplete information.
– Right to Erasure (“Right to Be Forgotten”): You can request deletion of your personal data, subject to legal retention requirements.
– Right to Restriction: You may request limited processing of your data in specific circumstances.
– Right to Data Portability: You may be entitled to receive your data in a structured, commonly used machine-readable format.
– Right to Object: You can object to certain processing operations based on our legitimate interest or for direct marketing.
– Right Not to Be Subject to Automated Decision-Making: Where applicable, you may request human intervention and contest decisions made solely by automated means.
– Right to Opt-Out (for California Residents): You may request that your data not be sold or shared with third parties for marketing purposes.
To exercise your rights, contact us at [email protected].
5. Security Measures
We implement comprehensive security controls to maintain the confidentiality and integrity of your data:
– Data Encryption: Sensitive data is encrypted both in transit using TLS protocols and at rest on secure servers.
– Access Controls: Access to personal information is restricted to authorized personnel who are bound by confidentiality obligations.
– Regular Backups: We maintain encrypted backups to ensure data recovery and operational continuity.
– Staff Training: All personnel receive regular data protection awareness and security training.
While we strive to use commercially acceptable means to protect your data, no method of data transmission or storage is 100% secure.
6. International Transfers
Your data may be transferred to and maintained on servers located outside your jurisdiction, including outside the European Economic Area (EEA). When transferring data internationally, we rely on the following safeguards:
– Standard Contractual Clauses approved by the European Commission;
– Adequacy decisions issued by the European Commission for certain jurisdictions;
– Binding corporate rules or other legally compliant mechanisms.
You have the right to be informed of the safeguards we use in relation to any transfer of your personal data outside the EEA or other applicable jurisdictions.
7. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which we collected it, including compliance with legal, accounting, or reporting obligations.
Retention periods vary by data type:
– Usage and Technical Data: Retained for up to 12 months;
– Account and Profile Data: Retained for the duration of your user account and up to 6 years post-termination;
– Communication and Support Data: Retained for up to 3 years;
– Transaction Data: Retained for 7 years for tax and compliance purposes;
– Preference Data: Retained until you withdraw consent or update preferences.
Upon expiry of the applicable retention periods, your data will be securely deleted or anonymized.
8. Cookie Policy
Our Website uses cookies and similar technologies to enhance user experience, personalize content, and analyze Website performance. These include:
– Essential Cookies: Crucial for enabling core functionalities such as browsing, navigation, and access to secure areas.
– Functional Cookies: Remember choices you make, such as language or region settings.
– Analytics Cookies: Collect anonymous data on how visitors use the Website, helping us optimize structure and content.
– Performance Cookies: Track performance metrics like load times and responsiveness.
We obtain your consent prior to placing non-essential cookies in line with GDPR and CCPA requirements.
9. Cookie Management & Regulatory Compliance
You may manage your cookie preferences through your browser settings or via a cookie consent banner provided upon your first visit to hakoniwa-chorale.com. You may:
– Accept all cookies;
– Reject non-essential cookies;
– Customize settings to allow specific categories.
California residents have the right to opt out of the “sale” of their personal information, which includes cookie data shared with third parties for targeted advertising. You may exercise this right via our “Do Not Sell My Personal Information” link available on the Website or by emailing [email protected].
10. Children’s Privacy
Our Website is not directed to children under the age of 13, and we do not knowingly collect personal data from children. If we become aware that a child under 13 has provided us with personal information without parental consent, we will take immediate steps to delete that information and disable their account.
If you are a parent or guardian and believe that your child has provided us with personal data, please contact us at [email protected].
11. Policy Updates
We reserve the right to make changes to this Privacy Policy in response to changes in law or our operational practices. Any updates will be posted on hakoniwa-chorale.com, and significant changes may be communicated directly to you via email or other appropriate means.
We encourage you to review this policy periodically to remain informed about how we are protecting your information.
12. Contacting Us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at:
Email: [email protected]
Website: https://hakoniwa-chorale.com
We are committed to data protection and privacy compliance under all applicable laws and welcome inquiries from users, regulators, or data protection authorities.
Your trust matters to us. If you have any privacy concerns, please do not hesitate to reach out.